Gwen Navarrete Klapperich, M.Ed., CPTD

Gwen Navarrete Klapperich, M.Ed., CPTD® is Chief Learning Consultant of Klapperich International Training Associates (KITA) LLC, a talent development consulting firm that specializes in employee training & development, diversity & inclusion initiatives, performance consulting, and health & safety training. She holds over 20 years of experience in training & development, customer service supervision, and quality assurance initiatives, and has worked in various industries such as retail, call centers, healthcare, government, hospitality, nonprofits, and continuing education. Gwen earned her CPTD® (Certified Professional in Talent Development, formerly Certified Professional in Learning and Performance) from the Association of Talent Development and holds a master’s degree in education specializing in Training & Performance Improvement from Capella University. She has dedicated her career to helping adult learners reach their professional goals through effective job training.

KITA strives to be a social enterprise that collaborates with community partners and organizations to offer unique training experiences for small business and nonprofit organizations by helping them build inclusive learning environments that benefit their leaders and employees. Our vision is to create workplace environments where learning barriers no longer exist.

A portion of all our revenue is funneled back into our local and global communities to fund causes we care about.

Expertise

We are committed to helping our clients find performance and training solutions that work for them, whether that is a customized program or a tried-and-true strategy. As a Certified Professional in Talent Development (CPTD) with over 20 years of customer service experience in multiple industries, my focus is on the learner and the client whether you need leadership or staff development, management consulting, or help with diversity and inclusion initiatives. I work with each client to determine what they specifically need and craft solutions to help them advance the mission of their organization through talent development.

As a family owned and operated company, our goal is to provide clients with the most effective solution that provide the desired result at the fairest possible price. We pledge to be realistic and forthright, and to treat the mission of your organization as our own.

We can help you

• Design and implement professional development opportunities and training for staff and leadership
• Deliver diversity, equity, and inclusion training
• Assist your organization in producing presentation and educational materials that are accessible and inclusive
• Coordinate virtual webinars and conferences through program planning and conference platform support (i.e., Zoom, WebEx, Whova, etc.)
• Provide health & safety certification and training as a licensed training provider of American Red Cross and authorized OSHA instructor
• Determine causes behind employee performance issues and develop solutions to address them

We invite you to visit our website for a full list of our services and course offerings, or to contact us to set up a free 30 minute consultation to discuss your talent development needs.

Get in touch with Gwen